Privacy Policy



We are committed to safeguarding the privacy of our website users and service users. We take privacy very seriously.


This policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which Elias Jones Group Ltd (trading as Jean Jones Estate) ("we") process any personal data that you provide us, or that we collect from you via By visiting you are accepting and consenting to the practices described in this policy.


In this policy, ‘Jean Jones Estate’, ‘we’, ‘us’, ‘our’ refer to the data controller, Elias Jones Group Ltd (trading as Jean Jones Estate). We are located at 16 Staverton Road, Oxford, OX2 6XJ, United Kingdom (Company Registered Number: 12993891) For more information about us, see section 11




We may collect and process the following data about you:


  1. Information you give us. You may give us information about you by filling in forms in person, or on our website (our website), or by communicating with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for an artwork, place an order on our site, and when you report a problem with our site.


The information you give us may include:

  • your contact information such as your name, address, e-mail address and phone number, delivery and billing addresses.

  • information related to your attendance of, and interest in Jean Jones Estate events, information you give us by filling in forms in person, such as your categories of interest, artist names, and interest in further learning and information on our services.

  • Information when you sign up for our newsletter and updates, and/or ask us to keep in touch with you.

  • Information in relation to your purchase or our art work or use of our services.


  1. Information we collect about you. When you visit our website ( we may automatically collect the following information (termed ‘usage data’):

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); artists and artworks or any other information or content you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

This usage data is processed for purposes of analysing the use of the website and services, so we can make improvements to our website and service.

  1. Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them. If we do receive such information, we will always seek assurances that the information is in accordance with data protection laws.




We use information held about you in the following ways:

a)  Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

  • to provide you with information about other goods and services we offer that you may be interested in or are similar to those that you have already purchased or enquired about.

  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. 

  • to notify you about changes to our service.

  • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  1. Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer.

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • as part of our efforts to keep our site safe and secure.

  • to measure or understand the effectiveness of advertising we offer to you and others, and to deliver relevant advertising to you.

  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  1. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive). If we do receive such information, we will always seek assurances that the information is in accordance with data protection laws.




For some uses, there is a legal basis to use your personal information without your consent. This includes the following legitimate interests:

  • in the performance of a contract between you and us (such as processing your artwork order) and/or taking steps, at your request, to enter into such a contract.

  • in the proper administration of our business and website.

  • In the proper management of our customer relationships.

  • In monitoring and improving our website and services.

With regards to the above, this Privacy Policy fulfils our duty to process data fairly and lawfully, by giving you explanation in the way your personal data is used, and appropriate notice.

Where you have given consent (such as signing up for our newsletter or verbally in store), we will only use your personal data in regards the purposes you have specifically given consent to.




We may share your information with selected third parties including:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions of Sale and other agreements; or to protect the rights, property, or safety of Elias Jones Group Limited (trading as Jean Jones Estate), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

  • We may disclose your personal information to third parties:

    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

    • If Elias Jones Group Limited (trading as Jean Jones Estate), or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.




The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, contractors or agents. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. You should not share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.




This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary in accordance with this notice.

Unless you have agreed for us to use your data for marketing purposes, we will keep your data for 6 years after you have made a purchase from us.  

Notwithstanding the above provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Third Party Websites

Our website may, from time to time, contain links to and from the websites and resources of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites, resources and policies.  Please check these policies before you submit any personal data to these websites.




8.1In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2Your principal rights under data protection law are:

(a)the right to access the data we hold about you. You will need to prove your identify before we can release this information

(b)the right to rectification – you can request we rectify personal data about you

(c)the right to erasure - you can request we delete personal data about you (unless we have a legal obligation or right to hold it)

(d)the right to restrict processing if the data is not correct, or the use is unlawful, or if we no longer need the information for the purposes that we are retaining it

(e)the right to object to processing – you can change your preferences at any time, but updating your preferences or unsubscribing (click the ‘unsubscribe’ link in received communication. If you make such an objection, we will cease to process your personal data for this purpose. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

(f)the right to data portability; To the extent that the legal basis for our processing of your personal data is consent; or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract; and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

(g)the right to complain to a supervisory authority; if you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement

(h)the right to withdraw consent. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights in relation to your personal data by email or written notice to us, in addition to the other methods specified above.




Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.




Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better user experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

We use cookies that are strictly necessary for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart and make payments online.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

You can choose to block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our website.




Questions, comments and requests regarding this privacy policy are welcomed.

We are registered in England and Wales under registration number 12993891 and our registered company address is 16 Staverton Road Oxford, United Kingdom, OX2 6XJ.

Our principal place of business is at 16 Staverton Road Oxford, United Kingdom, OX2 6XJ.

You can contact us:

(a)by post, to 16 Staverton Road, Oxford, OX2 6XJ

 (c)by email,